Berkey Water Filter Policies

•Undeliverable or Refused Packages

Shipping

We offer free shipping on all orders over $89 all 50 U.S. states. Free shipping threshold is calculated after any discounts are applied.

All orders eligible for free shipping will be shipped by the carrier of our choice.

For the fastest delivery times please enter a physical shipping address. Deliveries to P.O. boxes may take longer.

To have control over the shipping method or require a specific carrier, the customer may have to pay for shipping during checkout.

Please note, orders $500 and greater require a signature upon delivery, this is to prevent stolen packages and is at no additional cost to the customer.

Canadian Shipping

The customer is responsible for any customs, brokerage, or other fees that may be incurred because of the merchandise crossing the Canadian border. Taxes and fees may change based upon your local address. Customers may need to visit their local Canadian Post or local pick up site to retrieve packages. Merchandise refused or returned for any reason from an order shipped to Canada will be refunded less shipping costs. Learn more about Shipping a Berkey to Canada.

Expedited Shipping

At an additional cost we offer an expedited shipping method which delivers Monday through Friday, excluding holidays. We make every effort to ship orders placed before 1:00 p.m. MST during the week, on the same day.

Order Cancellations/Changes

We are a rapid shipping facility and as such order cancelations are not guaranteed. Should you need to request a cancellation, please complete this Order Cancellation Request Form as quickly as possible after placing your order.

We are not able to make changes to existing orders. To make a change please place another, separate order or request a cancellation of the original order.

Additional questions can be directed to Berkey Customer Service. Contact methods can be found in our Help Center.

Undeliverable or Refused Packages

Undeliverable or refused packages happen despite our best efforts. We strive to make every experience a pleasant one for all our customers and proactively monitor shipments. When we can, we send emails to advise of actionable issues.

The need to Refuse Delivery or request a Return to Sender happens, contact Berkey Customer Service to determine if an RMA or order cancellation is possible.

Unexpected packages returned to us will incur a $17.60 return fee imposed by the carrier and up to a 20% handling fee. These fees will be deducted from the amount refunded.

Missing or Damaged Items

It is the responsibility of the customer to inspect their order once it is received. If items are found to be missing or damaged, notify us within 30 days of receiving the order to be eligible for replacement. Claims of missing items or damaged items after 30 days of receiving your package will not be approved.

For damaged items, send an email to customerservice@berkeyfilters.com with the following details:

Subject line of email: Damaged Item - (Your Order #)

Provide a detailed message documenting the damage. Lack of detail may delay the processing of your claim if we need further information.

Attach a photo of the item clearly showing the damage, not just the packaging.

If applicable, attach a photo of the damage to the shipping box.

Our carrier policy allows for eight calendar days to investigate damage claims. We proactively monitor these investigations and ask that our customers cooperate with any carrier request to inspect or share information about the damaged shipment. Delays or denials happen when our carrier cannot complete their investigations. Approved claims for missing or damaged items will be processed in 24-48 business hours.

Package Not Received

If your tracking number shows that the order was delivered, but you did receive your order, please check with neighbors, family and in places the package may have been placed by the carrier. If it is not located, please contact us after 24 hours of the delivery scan. We will begin a Lost Package Investigation with the carrier. We do ask that you work with the carrier, as they may contact you. We also will contact you with information on the delivery. A lost package investigation can take up to eight business days to complete. If the package is not located, we are happy to send a signature required replacement order. Lost packages must be reported within 30 days of the shown delivery date.

30-Day Money-Back Guarantee

Berkey Filters encourages customers to test products once it is received. For this reason, we accept returns of products in new or used condition. If not satisfied with the purchase, for any reason, within 30 days of receiving the package, please contact Customer Service for a Return Merchandise Authorization Number (RMA #). Packages received without a RMA # may be charged up to a 20% handling fee. Returned items must be in their original packaging, with all included parts and literature.

A return label can be provided for a flat fee of $14. The return label fee will be deducted from the refund. A return label can only be generated if the customer's physical address is within the United States.

Customers may also choose to return through the carrier and shipping method of their choice, at their expense.

Original shipping charges, if applicable, will not be refunded.

Address returns to:

Berkey Filters

1981 Aspen Circle

Pueblo, CO 81006

Please allow 5-10 business days, from the date we receive your return, for a refund to reflect in the original form of payment used to place the order. If an eligible purchase included a free item, the free item must also be included in the return. Free items not returned will be billed as a deduction from the final refund at their full retail value.

The customer must obtain and monitor the tracking number for any items coming back to us.

Does not apply to final sale items or Scratch and Dent Systems.

Exchanges

If you wish to exchange your product, simply return your existing product per the return instructions above and order the replacement product. 30 day return and other limitations apply. See Returns section for details.

Our Warranty – Beyond 30 Days

Returns will not be accepted after 30 days of the purchase.

In the event that a replacement is needed for a part covered under warranty, please contact Customer Service.

BerkeyFilters.com Lifetime Warranty

For our customers, who purchase new stainless steel system(s) from this site, berkeyfilters.com, we offer a lifetime warranty.Includes: Travel Berkey, Big Berkey, Royal Berkey, Imperial Berkey, and Crown Berkey.

There is no need to register. To file a warranty claim, all that is needed is the order number. Please keep this number saved.

If at any time the unit housings, standard spigot, washers, hole plugs, knob, or wingnuts of the stainless steel Berkey system fail, in any way, due to defects in materials or workmanship, contact Berkey Filters.

The Lifetime warranty does not cover damage caused by carelessness, accidents, or abuse/unintended use of the system. This warranty does not cover filters or Scratch and Dent units. This is an exclusive offer to our valued customers from BerkeyFilters.com and is in addition to all other stated warranties.

Standard 2-Year Warranty, Prorated at 6-Month Intervals

The Black Berkey Elements and stainless steel unit housings are warranted to be free from defects in materials and workmanship for a two-year period, prorated in six-month intervals.

Standard Manufacturer 6 Month Warranty

All other products, including, PF-2 Fluoride Filters, parts, and accessories are warranted to be free from defects in materials and workmanship for six months from the purchase date.

Final Sale Items

Items marked as final sale are ineligible for returns or refunds. Final sale items may not be exchanged for cosmetic reasons or any other reason beyond that. Final sale items are covered by the manufacturer's warranty for defects in materials and workmanship.

Order Restrictions

Due to state laws in California and Iowa, some order restrictions may apply. Order limitations details.

Retail Arbitrage

Retail arbitrage refers to the practice of acquiring products in large quantities from a particular retailer and subsequently reselling them, typically on alternative marketplaces such as eBay or Amazon. It is our explicit policy that products purchased from BerkeyFilters.com are not to be resold under any circumstances. Therefore, we do not supply invoices for the purpose of marketplace verification. Should your order be suspected of involving retail arbitrage, several of our policies outlined on this page will not apply to your order. In the event that you decide to initiate a return within the designated return policy timeframe, please note that a restocking fee of 20% will be applicable.

Security

All online transactions are conducted over a secure server verified by McAfee while using the industry's highest standard security certificate.

Web Site Terms and Conditions of Use

1. Terms

By accessing this website, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

1. Permission is granted to temporarily download one copy of the materials (information or software) on Berkey Filters's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:

- Modify or copy the materials;

- Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

- Attempt to decompile or reverse engineer any software contained on Berkey Filters's web site;

- Remove any copyright or other proprietary notations from the materials; or

- Transfer the materials to another person or "mirror" the materials on any other server.

2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Berkey Filters at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Berkey Filters's web site are provided "as is". Berkey Filters makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Berkey Filters does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Berkey Filters or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Berkey Filters's Internet site, even if Berkey Filters or a Berkey Filters authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Berkey Filters's web site could include technical, typographical, or photographic errors. Berkey Filters does not warrant that any of the materials on its web site are accurate, complete, or current. Berkey Filters may make changes to the materials contained on its web site at any time without notice. Berkey Filters does not, however, make any commitment to update the materials.

6. Links

Berkey Filters has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Berkey Filters of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

Berkey Filters may revise these terms of use for its web site at any time without notice. By using this website you are agreeing to be bound by the then-current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Berkey Filters's web site shall be governed by the laws of the State of Colorado without regard to its conflict of law provisions.

General Terms and Conditions are applicable to Use of a Web Site.

9. Promotional Items

Any product that's returned without a promotional item(s) that was included in the original transaction (e.g., spend $175 or more and get a free boroux bottle), will have the value of the promotional item deducted from the amount refunded.

Privacy Policy

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

We will only retain personal information as long as necessary for the fulfillment of those purposes.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information.

Cookie Policy

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

The Cookies We Set

Account related cookies

If you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out; however, in some cases, they may remain afterward to remember your site preferences when logged out.

Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Email newsletters related cookies

This site offers newsletter or email subscription services. Cookies may be used to remember if you are already registered or whether to show certain notifications that might only be valid to subscribed/unsubscribed users.

Orders processing related cookies

This site offers e-commerce or payment facilities, and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly. Surveys related cookies We use Hotjar from time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

Forms related cookies

When you submit data through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

Site preferences cookies

To provide you with a great experience on our site, we provide the functionality to set your preferences for how this site runs when you use it. To remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.

Third-Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

As we sell products, we need to understand statistics about how many of the visitors to our site make a purchase. As such, this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense, see the official Google AdSense privacy FAQ.

Several partners advertise on our behalf, and affiliate tracking cookies allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

We also use social media buttons and plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Instagram, Google Plus, YouTube, and Pinterest will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies. If you are still looking for more information on cookies or would like to inquire about deleting your personal data, contact us.

Mobile Messaging Policy

Last updated: October 2020

The Berkey Filters mobile message service (the "Service") is operated by Berkey Filters. Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. We may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes. You can sign up on our subscribe page, or by texting "JOIN" to (+1 (833) 997-0526).

These messages may contain tips relevant to the system or products on Berkeyfilters.com, back in stock notifications, as well as exclusive discounts, sale access or special offers. Message frequency varies.

Standard message and data rates may apply. If at any time you wish to unsubscribe text “STOP” or if you need help text “HELP”.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides updates, tips, alerts, information, promotions, specials, and other marketing offers from Berkey Filters via text messages through your wireless provider to the mobile number you provided. Message frequency varies.

Text the single keyword command STOP to (+1 (833) 997-0526) to cancel at any time. You'll receive a one-time opt-out confirmation text message. If you have subscribed to other Berkey Filters mobile message programs and wish to cancel, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to (+1 (833) 997-0526) or email customerservice@berkeyfilters.com

We may change any short code or telephone number we use to operate the Service at any time. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number.

You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages or costs arising from your use of the Service or from you providing us with a phone number that is not your own.

You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Certified Berkey Distributor

We are a certified distributor of Berkey water filters appointed by New Millennium Concepts LTD.

Stainless Steel Spigot

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